Billing Questions
Do you offer online billing?
Absolutely! We pride ourselves in being a completely paperless company, and as such we certainly prefer to process payments the high tech way – online. Our preferred payment option is through the Intuit PaymentNetwork using an pay-by-check.
Do I have to pay my invoice online?
While we encourage our customers to go paperless with us, and process transactions online, we are happy to accommodate those that prefer to mail a check the old fashioned way.
Can I pay using a credit card?
As a paperless business, we prefer to process payments online and use an easy bill pay by check system. If you prefer to pay by credit card instead of by check, contact us to arrange payment. Please note, credit card transactions are subject to a 3% processing fee.
Can I use Webmaster Credits for design services?
No, Webmaster Credits are not for design services, but can be used for any typical webmaster service, such as: management of web content, updating product information, manipulation of navigation elements, update images on the website, addition of new features to the website, maintenance of newsletter and email lists, security protection through software updates, etc.
WordPress Questions
What are the core features in WordPress?
For a quick look at the core features found in WordPress, download our guide HERE
Where do I get a WordPress User Manual?
You may download a full-feature WordPress manual from our website HERE
How do I schedule a post to publish at a future time/date?
By default, when you click the Publish button your Page/Post is published immediately. To change this, click the Edit link just to the right of “Publish immediately” within the Publish panel. You can then select the date & time that you’d like to schedule your Page/Post to be published. You must also click the Publish button when you have updated the date & time fields to publish at the desired date and time.
Learn more about “Saving and Publishing your Page or Post” in our WordPress Manual
WordPress updates are available, what should I do?
We generally recommend that clients do not update their WordPress system or plugins themselves. There are a number of issues that can arise from this. If the updates fails to complete due to a connection issue between your server and the WordPress server your site can be corrupted, preventing proper use and access to your domain. Additionally, plugins tend to lag behind the development of the main WordPress software. So updating too quickly can leave some of your plugins unable to function as intended.
We advise clients to have us perform general maintenance, system backups, and software upgrades four times per year. If your site has not been updated for more than 3 months, please contact customer support to schedule an upgrade.